Frequently Asked Questions
Which payment methods are accepted in the online shop?
We currently accept PayPal and credit cards.
How secure is shopping with Camphor Press? Is my data protected?
Our website is entirely run over a secure connection (check the address bar in your browser for the padlock icon). Payment is handled without any of your payment details passing through our servers – a direct link is established with the payment processor (PayPal or Stripe) – so we never see your credit card number, PayPal password, or any other sensitive data.
Data that is collected when you shop is limited to name, address and phone information you give us, plus your IP address. We securely store your details to comply with EU tax law and will never use it for any purpose other than fulfilling your order and verifying that we are paying the correct amount of tax to the right country’s tax authority. If at any time you wish to see what data we hold on you, please contact us.
How long does shipping take?
We ship from the UK and Taiwan. If you’re in the United Kingdom, we will post your books using the Royal Mail second class service, so allow three working days. For Taiwan, China, Hong Kong, and Macau, our free shipping is by surface mail. In some cases this can take a couple of weeks to reach more remote destinations in China. For the rest of the world, you have a choice between air mail or surface mail. In most cases air mail delivery takes a week or so, while surface mail can take several weeks.
I have a book I'd like to pitch. How do I do it?
We’re always interested in hearing from authors. If your manuscript is connected with our area of interest (i.e. East Asia), please drop us a line using the contact form. Unless you are an established author you will need to have at least an outline of the book with a few chapters already written in order for us to consider it.